Franworth Notice of Privacy Practices
We recognize that every visitor to franworth.com (the “Site”) is concerned about maintaining privacy. Therefore, it is our goal to make each visitor feel secure about accessing and using our Site. Set forth below is an explanation of what information Franworth collects through the services available on our Site, how we use that information, how you can opt out of certain uses of information we may collect, and a description of the policies we have adopted to help meet your privacy concerns.
Personal information includes your name, address, email address, demographic information, hobbies and activities, product preferences, and the like, which you voluntarily submit to us. The Site uses this information to respond to specific inquiries and requests that you make to our Customer Service Department, provide you with service and support, and maintain the security and integrity of our systems. If you agree, we may use this information to send you product samples, sale coupons, product literature, or new product information. We also collect and store access information related to your account, including email address and password. When you make purchases from our Site, we may collect purchasing information such as product orders, shipping address(es), and credit card information. We use this information to open, maintain, administer, and service your account or membership, as well as to process, service, or enforce transactions you make through our Site.
We may use information about you for our own internal statistical, design, or operational purposes, such as to estimate our audience size, measure aggregate traffic patterns, and understand demographic, customer interest, purchasing, and other trends among our guests and customers. From time to time we may post surveys on our Site. The surveys may request demographic information (such as age range, gender, areas of interest, and familiarity with Franworth products, and services) and customer feedback. Participation in these surveys is completely voluntary, and with each request you will have the choice of whether or not to disclose information. Such survey information will be used to improve the overall experience on the Site. We may use your personal information to create a convenient and easy-to-use shopping process that includes an online “shopping basket” that allows you to track selected products and proceed through purchase. Also, we may share transactional information with entities as necessary to process credit card payments or other purchasing or delivery systems. Finally, as our business develops, it may sell or buy corporate assets; in such transactions, customer information may be one of the business assets transferred. If Franworth its Internet businesses, or substantially all of its assets, is acquired, customer information may be one of the assets transferred. We may outsource all of these tasks to third parties on a confidential basis. Additionally, any information you have given us about your demographics and personal and product preferences may be aggregated with other information to help us analyze how to better develop, market, and promote our products.
The Site will not collect any personally identifiable information about you unless you provide it. Therefore, if you do not want the Site to obtain any personally identifiable information about you, do not submit it.
DISCLOSURE OF PERSONAL INFORMATION
Except as disclosed in this policy, we do not sell or disclose information that identifies our customers personally or makes it possible for other parties to contact them directly without our customers’ consent unless we are required to do so by law or as disclosed to you when we request the information from you. We may disclose personal information for the following purposes: (1) to conform with the law, respond to claims, or comply with legal process served on Franworth (e.g. a lawful subpoena, warrant or court order); (2) to enforce or apply our policies or agreements (including to initiate, render, bill, and collect for amounts owed to us); (3) to protect and defend our or our users’ rights or property, the Site, our employees, customers or the public, including fraudulent, abusive, or unlawful use of our Site; or (4) if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.
Our Site is a general audience site that is neither designed nor intended to collect personal information from children under the age of 13. To respect the privacy of children and to comply with the Children’s Online Privacy Protection Act, children under the age of 13 should not provide any personal information on this Site. We ask that parents supervise their children while online.
We use commercially reasonable efforts to store and maintain personal information to protect it from loss, misuse, alteration, or destruction by any unauthorized party. We encrypt order information, including credit card numbers, using industry-standard Secure Sockets Layer (SSL) technology to ensure that our customers’ information is safe as it is sent over the Internet to our server. The Site restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the Internet cannot be completely protected against unauthorized interception.
You may view, change, or delete information in your account. Please sign in to the Site and use the form on the Your Account page to change or close your account. Once you close your account, you will not receive any promotional or marketing materials from us or any third party as described by this policy based on personal information you have provided to us through the Site.
CONTACT US BY
In order to provide service to you, the Site will send you communications related to your transactions, security or the administration of its website. From time to time, the Site and its affiliates may also wish to send you other messages or updates about the Site or its promotions and other activities. If you do not wish to receive non-transaction/security related communications from us, please send an email containing your request.